Thanks for your recognition. We will continue to strive to ensure the quality of our products and services. Looking forward to working with you again! Wishing you a wonderful life!

Hello, my friend. I'm sorry you had a great experience. When we packed the machine into a standard export wooden box, the machine was in good condition and we also protected it. It was not damaged. When we sent the machine to the port in China, the packaging was still intact. However, we cannot keep an eye on the process of delivering it from the Chinese port to your address because sea transportation takes a long time and we cannot determine where to handle the problem. Therefore, we need to contact the shipping company for compensation, but this will take time. And when you mentioned that the machine had a problem, we also proposed a solution. We will send you free accessories or you can buy them locally. We are also doing our best to help you solve the problem, so that you have a good experience when using the machine. Thank you once again for bringing this to our attention. We value your feedback and are committed to improving our products and services. Best regards,