I was disappointed because after receiving my product damaged due to poor packaging—they didn't protect the machine, and it arrived broken—it took 15 days of talking to the Alibaba team to get a solution. But I practically had to beg and ask my money back. It was a bad experience because the packaging mistake was the company's fault, and they should have taken responsibility, but they never did. They don’t provide a quick solution to the customer like other platforms do.
Réponse du fournisseur :
Hello, my friend. I'm sorry you had a great experience. When we packed the machine into a standard export wooden box, the machine was in good condition and we also protected it. It was not damaged. When we sent the machine to the port in China, the packaging was still intact. However, we cannot keep an eye on the process of delivering it from the Chinese port to your address because sea transportation takes a long time and we cannot determine where to handle the problem. Therefore, we need to contact the shipping company for compensation, but this will take time. And when you mentioned that the machine had a problem, we also proposed a solution. We will send you free accessories or you can buy them locally. We are also doing our best to help you solve the problem, so that you have a good experience when using the machine.
Thank you once again for bringing this to our attention. We value your feedback and are committed to improving our products and services.
Best regards,
07 Feb 2025
by SGS Group
02:38
On-site material inspection